To create a new dropped kerb report, go to the menu and click Add Report. An Ordnance Survey (OS) map will load, as shown below.

When the map loads, it zooms in on the centre of the UK. To zoom in on your current location, click or tap the geolocate button . You will need to allow the app to access your location to use this feature.

when you tap the geolocate button it will turn orange, which means the map will follow your location as you move around. To turn this feature off, click the button again.

Search for a location

To search for a specific place or location, click the search button . to reveal a search bar

Click on the search bar to type your location, and then click the arrow button.

A list of search results will appear below the search bar, and you can select one of them to centre the map on that location.

You can also navigate to a location by moving the map around as follows:

On mobile devices:

• Drag your finger on the map to move it around (pan).
• Use two fingers to pinch to zoom in and out.

On desktop computers and laptops:

• Click on the map and drag it to move it around (pan).
• To zoom in and out, you can:
  • Use the scroll wheel on your mouse.
  • If you have a touchpad, use two fingers to pinch to zoom in and out.
  • Press Ctrl and + at the same time to zoom in, and Ctrl and - to zoom out.

Satellite View

Google satellite view can be useful for comparing the map with the real world, and understanding the layout of the area you are looking at. Do not use satellite view to find the precise location of dropped kerbs, because it doesn't quite line up with the Ordnance Survey map - there is a slight offset between the two. Please use the Ordnance Survey map to report dropped kerbs (we show you how to do this below). A great way to find dropped kerbs and their precise location is to activate Google streetview, as shown in the next section.

To activate satellite view, click the toggle satellite view button . When in satellite view mode, the button turns orange.

Finding a dropped kerb

If you are outside and can see the dropped kerb you want to report, you can use the geolocate button to centre the map on your current location, and then zoom in to find the dropped kerb.

Notice that if you zoom in as far as possible, you can see the pavements (AKA sidewalks) alongside the road. Pavements are shown in grey, with a dotted line indicating where they meet the road.

The best way to find the precise location of the dropped kerb on the map is to activate Google streetview. To do this, click the streetview button . This will split the screen in two, with the streetview below the map.

As per the instructions, click on a road on the map to get the corresponding streetview image. A blue arrow will appear on the map, indicating the direction you are looking at. You can move around the streetview image by clicking and dragging it. You can also click on the map to move the blue arrow to a different location, and the streetview image will update to show the view from that location.

Use the streetview image to find the dropped kerb you want to report. When it is in view, the blue arrow will point towards it on the map. Now you are ready to create a new report for the dropped kerb.

Activate new report mode

Now you have found your dropped kerb on the map, click on the map marker button to activate new report mode.

The button will turn orange and your cursor will turn into a big blue cross which means you can now click on the location of the dropped kerb on the map.

Create the new report

Click on the location of the dropped kerb on the map. A yellow marker will appear where you clicked, and an orange form will open on bottom left of the screen. If you click on the map again while the form is open, the marker will move to the new location.

If you would like to record the condition of the dropped kerb, you can select from three options:

• Green: The dropped kerb is usable and in good condition.
• Orange: The dropped kerb is usable but needs improvement.
• Red: The dropped kerb is dangerous or not usable.

If you select either Orange or Red, please select at least one reason why by clicking the reasons field below the condition dropdown, and then selecting one or more reasons from the list. You can scroll down the list to see all the available reasons.

You many also leave a comment to further clarify your reason for selecting the condition.

You can also report locations where there is no dropped kerb, but one is needed to provide access. To do this, select the condition 'White', and add a brief comment below to explain why you think there should be a dropped kerb there.

If you would like to add a photo of the dropped kerb, you can do so by clicking the 'Choose File' button. This will open a file browser, where you can select a photo from your device. The photo will be uploaded when you submit the report.

When you are happy with the report, click the 'Submit' button. The report will be submitted and the marker will turn the same colour as the condition you selected. You will also see a message confirming that the report has been submitted.

You can now click on the marker to see the details of the report on a popup. The popup also contains a link to the view report page, where you can see the full details of the report, and a link to the edit report page, where you can change any details of the report.

To close the popup, click anywhere else on the map.

You can see all your reports on the map, and you can also see them in a list, as descibed in the next section.

To view a list of your reports click List Reports in the menu. Here you can see all your submitted reports in a list. You can click the view icon to view the full details of the report, the edit icon to edit it, or the delete icon to delete it.

Click the photo icon to preview the photo you uploaded with the report.

If you're on a mobile device or a small screen, you can scroll to the right to see the rest of the columns.

There are two ways to edit a report:

If you want to adjust the report location you can simply drag its marker on the map (Add Report page). First, double click on the marker and it will turn purple, then you can drag it to a different location. When you let go of the marker it will return to its original colour and the report will be updated with the new location. A message will appear confirming that the report has been updated.

If you want to change any other element of the report, you can do so on the edit report page. This can be accessed either:

• On the map, (single) click on the marker to open a popup, which contains a link to the edit report page.
• Click the List Reports link in the menu to display a list of all your reports, and click the edit icon . If you want to delete the report you can click the delete icon instead.